Santal Oud

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
• Shipping Methods: We offer standard and expedited shipping options, with estimated delivery times provided at checkout.
• Shipping Locations: We currently ship within the USA.
• Shipping Fees: Shipping costs are calculated based on your location and the selected shipping method. The exact shipping fees will be displayed at checkout.
• Order Tracking: Once your order ships, you will receive a tracking number via email to monitor the status and delivery date of your package.
• Delivery Time: Estimated delivery times may vary based on your location and the shipping method selected. Please refer to the estimated delivery date provided during checkout.

Contact Us

If you have any questions or concerns regarding our Shipping or Refund Policy, please reach out to our Customer Care team at Info@Alberto-rossi.com. We are here to assist you.

Thank you for choosing Alberto Rossi Milano. Your satisfaction is our priority.

Returns and Refunds

30-Day Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order for a refund or exchange. To initiate a return, please contact our Customer Care team at Info@Alberto-rossi.com for instructions.

Conditions for Returns:

• The item must be unused, unopened, and in its original packaging.
• Returns should include all accessories, promotional items, and documentation.
• Returns must be accompanied by a valid proof of purchase.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original method of payment within 14 business days.

Return Shipping: Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items received.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our Customer Care team within 7 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs.